Privacy Policy

Effective Date: April 7, 2026.

Last Updated: April 7, 2026.

Winx96 (referred to as “we,” “us,” or “our”) operates the website winx96-australia.co (“the Site”). We are committed to protecting your personal information and ensuring transparency about how we collect, use, and store it. This Privacy Policy explains what data we collect, why we collect it, how we handle it, and what rights you have under relevant Australian privacy laws and international data protection standards.

By using our Site, registering an account, or taking part in any service provided by Winx96, you acknowledge that you have read and understood this Privacy Policy. If you disagree with any part of it, please refrain from using the Site or our services.

1. About Winx96 is an online entertainment platform offering casino-style games, pokies, and sports betting opportunities for eligible Australian residents. Our platform supports wagering in Australian dollars (AUD) and accepts locally popular payment options, including POLi, PayID, BPAY, Neosurf, Visa, Mastercard, and various cryptocurrency wallets.

We aim to deliver a safe, transparent, and lawful gaming environment that respects Australian users’ privacy rights and complies with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and where applicable, the General Data Protection Regulation (GDPR) for our international players.

If you have any questions about this policy, please contact our Privacy Officer at [email protected].

2. What Information We Collect

When you visit Winx96, create an account, or use any feature of the Site, we may collect the following categories of personal information:

a. Identity and Contact Information

Full name.
Date of birth (to verify legal gambling age).
Residential.
Email.
Phone.

b. Account and Financial Information

Username and password (encrypted in our system).
Transaction and deposit details (amount, method, time, status).
Banking or payment method identifiers (e.g, POLi ID, PayID, crypto wallet).
Preferred currency (AUD).
Account history, bonuses claimed, and wagering.

c. Technical and Device Data

IP address and location data.
Browser type, operating system, and device.
Cookies, session tokens, and analytics tags used for improving user.

d. Communication and Support Data

Customer support chats and email.
Promotional preferences (e.g, opt-ins to marketing emails or SMS).
Reports, disputes, and feedback sent through the Site.

e. Responsible Gambling Information

Self-exclusion.
Deposit or wagering limit.
Information provided to comply with responsible gambling.

3. How We Collect Information

We collect personal data through the following means:

Directly from you when you register, deposit funds, verify your identity, or contact us.
Automatically from your device when you browse or interact with our website using cookies and analytics tools.
From third-party service providers that help us process payments, verify identity, or prevent fraud.
From publicly available sources or compliance databases, when legally required.

We only collect information necessary for providing our services, fulfilling regulatory obligations, and improving your overall player experience.

4. Why We Collect Your Data

We process your data for lawful, specific reasons, including:

Account Creation and Management: To register you as a customer, verify your age and identity, and maintain your account.
Processing Transactions: To deposit and withdraw funds via local payment channels like PayID, POLi, or BPAY.
Gameplay Management: To track bets, handle bonuses and winnings, and maintain game history.
Legal Compliance: To satisfy anti-money laundering (AML) and counter-terrorism financing (CTF) obligations under Australian law.
Responsible Gambling: To help identify gambling harm and uphold self-exclusion programs or betting limits.
Customer Support: To respond to your requests or complaints promptly.
Marketing Communications: To inform you of promotions or new features, provided you’ve consented.
Website Security & Performance: To monitor system integrity, prevent fraud, and ensure reliable service.

5. Legal Basis for Processing

We rely on several lawful grounds to process your personal data:

Performance of Contract: When data is required to create or manage your Winx96 account.
Legal Obligation: When laws or ACMA regulations require us to retain or disclose data.
Consent: For marketing and promotional communications that you actively opt into.
Legitimate Interest: When using anonymised data for statistical analysis, preventing fraud, or improving our platform.

6. Cookies and Tracking

We use cookies and related tracking tools to enhance your experience. Cookies help us:

Remember your login credentials.
Track game statistics and site performance.
Deliver relevant promotions and avoid repetitive ads.
Analyse how punters interact with different pages and pokies.

You can manage or delete cookies via your browser settings. Be aware that disabling cookies may affect the Site’s functionality, including your ability to log in and play games.

7. Data Storage and Security

We maintain strict security measures to protect player data from unauthorized access, disclosure, or misuse. Measures include:

SSL encryption for all data transmissions.
Multi-factor authentication for sensitive actions.
Intrusion detection and regular vulnerability testing.
Restricted access to internal systems, granted only to authorized employees.
Secure data storage via encrypted databases hosted on compliant servers.

We retain personal information only for as long as necessary to fulfill legal or operational obligations — typically seven (7) years from account closure, unless a longer retention period is mandated by law.

8. Sharing of Information

Winx96 does not sell your personal data. However, we may share limited information with:

Payment Processors and Banks: To execute transactions via POLi, PayID, BPAY, Neosurf, credit cards, or crypto networks.
KYC and AML Verification Providers: To confirm your identity under compliance obligations.
Regulatory Authorities: When required by ACMA, AUSTRAC, or law enforcement.
IT Service Providers: For hosting, cybersecurity, and analytics support.
Affiliates and Marketing Partners: For communication of bonuses or promotions, only if you’ve agreed to receive them.
Legal Advisors: When necessary to defend or exercise our legal rights.

All partners are bound by confidentiality agreements and required to handle data in accordance with this Privacy Policy and applicable Australian privacy laws.

9. Cross-Border Transfers

Personal information may occasionally be transferred or stored in data centers outside Australia (for example, within secure EU or Asia-Pacific locations). When this happens, we ensure:

Appropriate safeguards are in place under international data protection laws.
The receiving country guarantees comparable privacy protections to Australia’s Privacy Act or GDPR standards.
Data processing agreements are executed with all third parties involved.

10. Responsible Gambling and Data Use

Winx96 promotes safe betting and adheres to Australia’s responsible gambling standards. We may use your personal data to:

Monitor wagering patterns to detect signs of problem gambling.
Implement deposit or session limits based on your preferences.
Communicate responsible gambling messages and resources.

If you ever feel your wagering is getting out of hand, please contact Gambling Help Online at 1800 858 858 — available 24/7 for free confidential counselling.

11. Your Rights and Choices

Depending on your jurisdiction, you have several rights over your personal data:

a. Access

Request a copy of your personal information held by us.

b. Correction

Ask to correct or update inaccurate details.

c. Deletion

Request deletion of your data (subject to regulatory and retention requirements).

d. Restriction

Ask us to restrict processing of your data under certain conditions.

e. Data Portability

Request transfer of your data to another service provider in a commonly used electronic format.

f. Withdraw Consent

Opt out of marketing or promotional emails anytime via your account settings or email footer.

g. Complaint Rights

If you believe your data has been mishandled, you may contact us directly or escalate the matter to the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

To exercise these rights, email [email protected] with proof of account ownership.

12. Marketing Communications

We may send promotional offers, welcome bonuses, or pokies free spin alerts if you’ve opted in during registration. You can:

Unsubscribe via the “Manage Preferences” section of your account.
Click “unsubscribe” links in marketing emails.
Contact support to modify your communication preferences.

We never send marketing content without prior consent and ensure all campaigns comply with the Spam Act 2003 (Cth).

13. Minors and Age Restrictions

Winx96 strictly prohibits users under the age of 18 from participating in any form of gambling. We verify age and identity using third-party tools before permitting access to real-money features. If we discover that a minor has registered, the account will be immediately suspended, and all related data will be deleted.

Parents or guardians concerned about underage access may contact [email protected] for investigation and removal assistance.

14. Links to External Sites

Our platform may contain links to third-party sites or affiliates. Please note that we do not control the content or privacy policies of these sites. We encourage punters to review those policies before submitting personal data through external links.

15. Data Retention Policy

Personal information is retained as long as your account remains active and for additional time (usually seven years) to comply with financial, AML, and audit obligations. Past data may be securely archived or anonymized for analytical purposes after this period.

Inactive or self-excluded accounts are maintained per ACMA and AUSTRAC guidance to preserve accountability and auditability.

16. Payment Information Security

Transactions completed via PayID, BPAY, Neosurf, bank cards, or crypto are processed using high-security encryption certified by major payment networks. We never store full card details or crypto private keys. Your payment tokens are verified through secure APIs from compliant partners.

You can deposit or withdraw funds in AUD, and we offer transparent transaction logs visible within your Winx96 wallet dashboard.

17. Policy Changes

We may periodically update this Privacy Policy to reflect new legislation, technological updates, or business practices. All changes will be posted here with a revised “Last Updated” date. In cases of material changes, we may notify users via email or in-account alerts before new terms take effect.

Continuing to use the Site after updates indicates acceptance of the revised policy.

18. Contact Details

To make inquiries, submit data requests, or lodge a privacy complaint, please contact:

Privacy Officer – Winx96 (Australia).

Email: [email protected].

Hours: Monday to Friday, 9 a.m. – 5 p.m. AEST.

If you are not satisfied with our response, you have the right to contact the Office of the Australian Information Commissioner (OAIC) through their official channels.

19. Your Acknowledgment

By creating an account or continuing to use Winx96, you confirm that you:

Have read and understood this Privacy Policy.
Consent to the collection and processing of your information as outlined.
Understand your rights and how to exercise them.

At Winx96, we value your trust and are dedicated to ensuring your information is handled safely, respectfully, and transparently while you enjoy a ripper punt on your favourite pokies or sporting events.

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